Hamills Change of Mind Policy
If you’re not completely satisfied with your new Hamills purchase you are welcome to exchange it for a full refund, a store credit or an alternative product, within 14 days of your purchase along with the original receipt*.
*Excludes underwear, food, gas canisters and gift vouchers. Refunds exclude freight cost when order has been made online.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. See also our Warranty & Repairs page.
Return to Hamills Taupo along with your purchase receipt. Please note all returns of goods purchased in store must be made in person at the store it was purchased from.
Please contact us by email (firstname.lastname@example.org) or phone (073785665) to advise us of the return. Send your items back to our returns address below. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details on this form or in any correspondence.
Online purchases can alternatively be returned or exchanged at Hamills Taupo along with your original receipt except for the following. Please contact us in advance to make sure the item you wish to exchange for is in stock.
Hamills Taupo Refund & Exchange Policy
Damaged Goods or Incorrect Order upon Arrival
If your order arrives damaged, incomplete or incorrect please contact us on (+64) 7-378 5665 (New Zealand). If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible.
Hamills 91 Tongariro Street, Taupo 3330, New Zealand