FAQs

We try our absolute best to keep our stock online up to date, but on the odd occasion it might not line up to what is on the shelf in store. If the product you ordered is out of stock, we will contact you immediately to offer an alternative. If nothing else is suitable, we’ll offer a full refund of the purchase price.

If you have placed an order in error, please contact us as soon as possible and we will be happy to refund this for you. You can reach us on shop@hamillstaupo.co.nz or 073785665.

We love to help wherever possible. Sometimes a certain item in a certain size might sell through really quickly when it reaches us in store – just get in touch with us and we might be able to set one aside for you. Contact us any time and we’ll see how we can help! You can reach us on shop@hamillstaupo.co.nz or 073785665.

When an order is shipped outside of New Zealand or Australia, you may be charged duties or taxes by your local government before the goods will be released to you. These are beyond our control so please check with your local customs department prior to ordering, should you have any concerns.

We aim to dispatch most orders within 24 hours (Monday to Friday). If there is likely to be any further delay than this, we will be in contact to advise you of your updated estimated dispatch time.

We understand that sometimes shopping online can be hard to navigate and what turns up at your place might not be what you had hoped for. Check out our full returns policy here.

There are some products that we are unable to sell online but we are still able to ship nationwide. We can accept payment by credit card over the phone or via bank transfer.

As these items may be age or license restricted, you will be required to complete a Firearms Mail Order Form before we can release the goods. Please contact us in the shop 073785665 or flick us an email shop@hamillstaupo.co.nz and we would be happy to talk you through the process.

We are happy to accept Farmlands card through our in store terminal. If you would like to have an item shipped out to you, please phone us in store and we will be able to manually process your transaction using your Farmlands card. Please call the team on 073785665.