Shipping & Delivery

Our Shipping Policy

At Hamills, we want to keep it as easy as possible for you, so we offer:

  • Free shipping on orders over $100 to New Zealand addresses.
  • Free shipping on orders over $250 to Australian addresses.
  • For all orders under $100 for NZ deliveries, we charge a flat rate of $7.50 to non-rural addresses (some heavy items may incur additional charges. We will advise before shipping). Rural delivery will incur an additional surcharge of $5, regardless of the order value.
  • For all orders under $250 for AU deliveries, we charge a flat rate of $25 (some heavy or bulky items may incur additional charges. We will advise before shipping).
  • We ship internationally. All our international delivery costs are determined by destination, and the size of your parcel. Any applicable customs charges or local taxes are the responsibility of the customer and is not covered in your purchase price by Hamills Taupo.
  • All Australian and International orders travel via DHL couriers on an express service.*
  • All New Zealand orders travel with Fastway couriers or Post Haste.

*Please note: All orders are dispatched from New Zealand.

 

Location Freight Cost
New Zealand under $100 $7.50NZD – non rural

$12.50NZD – rural

New Zealand over $100 FREE – non rural

$5NZD – rural

Australia under $250 $25.00 (NZD)*
Australia Over $250 FREE

*For orders up to 2kg or 0.01m3 volumetric size. Orders over these limits will incur additional shipping charges which will be sent for approval before dispatch.

Location Freight Cost (NZD)*
Hong Kong, Taiwan, India, Japan $30.00

For orders up to 2kg or 0.01m3 volumetric size.

Orders over these limits will incur additional shipping charges which will be sent for approval before dispatch.

Canada, Mexico, USA $40.00

For orders up to 2kg or 0.01m3 volumetric size.

Orders over these limits will incur additional shipping charges which will be sent for approval before dispatch.

France, Germany, United Kingdom $45.00

For orders up to 2kg or 0.01m3 volumetric size.

Orders over these limits will incur additional shipping charges which will be sent for approval before dispatch.

 

*subject to third party freight companies, adverse weather conditions and product
availability. Orders processed Monday – Friday.

 

Estimated Delivery Times (New Zealand)

We know you’re going to be super keen to get your new purchase so that’s why we will process and dispatch orders usually within 2-5 business days of your order being received. Actual delivery time will depend on your location.

Once your order has been processed and dispatched, indicative delivery times are as follows:

  • North Island orders: 1-3 working days.
  • South Island orders: 2-5 working days.
  • Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

Please Note: If your order contains any clearance items this may delay the dispatch of your order.

Orders will be processed Monday – Friday.

Unfortunately, overnight or Saturday deliveries cannot be guaranteed.

We are unable to post to PO Box addresses.

 

Estimated Delivery Times (Australia)

We know you’re going to be super keen to get your new purchase so that’s why we will dispatch orders usually within 2-4 days of being received. Actual delivery time will depend on your location (see below).

Once your order has been processed, indicative delivery times are as follows:

  • 3-7 working days.
  • Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

Please Note: If your order contains any clearance items this may delay the dispatch of your order.

Orders will be processed Monday – Friday.

 

International Orders

Displayed pricing applies to New Zealand resident customers (NZD) only. International orders will be processed in the New Zealand dollar.

When an order is shipped outside of New Zealand or Australia you may be charged duties or taxes by your local government before the items will be released to you, as these are beyond our control please check with your local customs department prior to ordering should you have any concerns.

Once your order has been processed, indicative delivery times are as follows:

  • 3-10 working days

Please Note:If your order contains any clearance items this may delay the dispatch of your order.

Orders will be processed Monday – Friday.

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